ORDER
Select a model from the menu and click “Book Now.”
Click on one of the date cells. In the pop-up window, choose your rental period and start date, then click “Apply.”
Click the cart icon. In the pop-up window, select the ski length and click “Add to Cart.”
You will be redirected to an external booking website. First-time users will need to sign up.
You will be asked to provide information about yourself and the shipping destination. Please note that your height, weight, date of birth, skiing level, and boot shell size are required for proper binding settings according to the industry regulation.
RECEIVE
We ship items to anywhere in Japan, but some restrictions are applied. See more details here. When you pick up, please have your ID with you.
Your skis and poles are packed in a ski bag. Once you receive the package, please make sure that the items are in good condition. A user’s guide, a lock, shipping labels for return are also enclosed.
The bindings are adjusted to fit the boot shell size you provided in your application. If further adjustment is needed, see more details here.
Please do not change the release force setting (DIN). We have set it to the industry standard based on the information you provided.
ENJOY
Enjoy your skiing experience to the fullest, but prioritize safety. We strongly recommend securing insurance that covers any accidents, injuries, or damage to your equipment.
Please ensure you use the enclosed lock during the rental period. It’s a simple but effective way to prevent theft.
If the skis are damaged or stolen, please contact us immediately. See more details here
RETURN
Return shipping labels are enclosed, one for Yamato and another for Sagawa (see logos below) and you can use either one. The labes are for freight collect (cash on delivery) and you do not need to pay but will be billed later. Simply place your skis, poles and lock in the bag they were delivered in and hand the package to the selected carrier. No need to worry—the return address is pre-printed.
Many accommodations and ski resorts offer drop-off services for Yamato and/or Sagawa. Alternatively, you can ask your accommodation facility to arrange a pick-up. The return shipping cost will be temporarily paid by us and charged to the customer during the deposit settlement process.
We would greatly appreciate it if you could wipe down the skis to prevent rust before packing them up. Thank you!